How Can We Help? We Want To Hear From You!

Golden is a family-owned and operated business located in North Eastern Pennsylvania. Since 1985, we’ve built our business on the two main principles: Build it right the first time, and do the right thing.

We are not a retailer. We do not sell to the public. We proudly provide our products to the public through medical supply stores nationwide. We count on these retail locations to display, sell, and deliver our products. We expect them to be knowledgeable about our product offering and courteous about answering your questions in the buying process.

If you’ve experienced a problem with any part of your buying experience with our company or our partners, we want to know about it. We proudly provide this questionnaire to empower you to make a difference and help us and our partners improve. Please answer the questions below and express to us how we can make sure your experience with our company and partner’s was a “Golden experience”!

Customer Escalation Form

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  • Image
  • SKU
  • MSRP
  • Size
  • Floor to Top of Seat
  • Seat Depth
  • Seat Width
  • Overall Height
  • Overall Width
  • Positioning
  • pa_maxicomfort-positioning
  • Chaise Seat
  • Pocketed Coil Seat
  • Back Type
  • Removable Back Type
  • Seat to Top of Back
  • Seat to Top of Arm
  • Distance Required from Wall Reclined
  • Extension Reclined from Back of Seat to End of Foot Rest
  • Life Time Warranty, Chair Frame, Lift Frame, Recline Mechanism
  • Warranty on Electrical Parts
  • Pro Rated Years 4 Thru 7
  • Warranty on Mechanical Labor
  • Warranty on Electrical Labor
  • Head Rest Cover
  • Arm Rest Covers
  • Extra Pocket Option
  • Heat & Vibrating Massage Option
  • HeatWave Technology Option
  • Articulating Headrest Option
  • Power Adjustable Lumbar Option
  • Hand Control Routing
  • Foot Rest Extension Option
  • USB Charging Port
  • Medicare Code
  • Place of Origin
  • Weight Capacity
  • Maximum Speed
  • Operating Range
  • Ground Clearance
  • Ground Clearance Under Deck
  • Turning Radius
  • Colors
  • Features
  • Length
  • Width
  • Height
  • Weight w batteries
  • Heaviest Piece
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