Quality is more than a final inspection at Golden Technologies. It’s a commitment that starts long before a product reaches a retailer or consumer, and for the past 15 years, Mark Mrugal, Director of Quality Assurance, has played an integral role in strengthening that commitment.
Mark has the challenging task of overseeing quality across Golden’s lift chair and mobility product lines, working closely with our production teams as well as suppliers and quality teams overseas. His dedication to maintaining Golden’s high standards earned him one of the company’s highest honors in 2023, when he received the prestigious President’s Award in recognition of his outstanding contributions to Golden.
Quality Around the Clock
For Mark, a typical workday begins long before most alarm clocks go off.
He starts his day around 2:30 a.m., corresponding with overseas suppliers and Golden’s two quality teams. By 5:30 a.m., he is at Golden reviewing quality and production metrics from the previous day and identifying the most urgent issues his team needs to address.
Throughout the day, Mark communicates with his team regarding incoming shipments and works closely with the final inspection quality control teams in both Mobility and Lift Chair production. Together, they identify new or potential quality issues and look for opportunities where additional training can help strengthen production.
It’s an around-the-clock approach that helps Golden identify potential concerns early and continually improve the products leaving our facilities.
Raising the Bar
One accomplishment Mark is especially proud of is the progress Golden has made in the long-term performance and reliability of our products during his time with the company.
For our retailers, that progress means greater confidence in the products they recommend to their customers and fewer product-related concerns after the sale. For consumers, it means knowing the Golden product they rely on for comfort, mobility and independence is designed and built with lasting quality in mind.
Behind that progress is constant attention to detail — identifying potential concerns, collaborating with suppliers and production teams, and continually finding ways to make our products and processes even better.
A Commitment Our Customers Can Count On
For 15 years, Mark has worked tirelessly to uphold Golden’s high standards and make continuous improvement a priority throughout the quality assurance process.
His work reflects a promise shared throughout Golden: to build products our retailers are proud to sell and our consumers can depend on every day.
Mark’s leadership and unwavering focus on quality have made a lasting impact on Golden, our products and the people who rely on them. We’re proud to have him as an integral part of the Golden family.
To design, manufacture and distribute the highest quality power lift recliners and mobility products in the world. Our products are “built right the first time” using only the finest raw materials, components and skilled American craftsmanship that are backed with the best warranties and services in the industry.
To build the most innovative and comfortable products that put you and your family’s lives in motion.