FAQs
General FAQs
That’s easy! Simply click on the Find A Dealer link on our website. You can search for dealers using a specific zip code, by city and state, or by a name search, if you know the company name but aren’t sure where they are located. The Find A Dealer feature will provide you with a list of 10 dealers closest to your zip code or city/state search.
Lift Chair FAQs
With a two-position lift chair, when the chair is reclining and the footrest is going up, the angle between the backrest and the seat does not change. With a three-position lift chair, when the chair is reclining and the footrest is going up, the backrest reclines back farther, opening the angle between the backrest and the seat. The chair can recline more fully into a “sleeper” or “napper” position.
A “split chaise pad” means there is a gap between the front edge of the seat and the footrest. The gap is covered with a piece of fabric called an apron. A “full chaise pad” means there is one continuous piece of seat foam covered in fabric from the very back of the seat all the way through to the front end of the footrest, providing more support and comfort for the legs when the footrest is raised.
Golden’s unique AutoDrive hand controls for our MaxiComfort Zero-Gravity lift chairs feature factory-programmed buttons for the TV Watching position and the Zero-Gravity position. With the TV Watching position, the footrest raises up and the backrest reclines very slightly so that your back, neck and head are properly aligned to watch TV comfortably. With the Zero-Gravity position, the chair moves your body into the Zero-Gravity position to help relieve stress throughout your entire body.
Only Golden’s patented MaxiComfort chairs move into the Trendelenburg position. It is very easy to get to. First, use the ZG button to move to the Zero-Gravity position. Once the chair has moved to that position, then use the backrest button to move the backrest down towards the floor. When the backrest stops moving, the chair is in the Trendelenburg position.
Scooter FAQs
For daily use of your scooters, your batteries should be fully charged. We recommend that you plug the battery into the charger at the end of a day’s use and allow 6 to 8 hours to fully charge. More information can be found in your scooter’s Owner’s Manual.
When the LED light on the control panel flashes, that means there is some type of malfunction with your scooter. It could be as simple as the scooter being in Freewheel Mode, where it can be pushed instead of driven, or it could be something more complex. The lights flash in a sequence and the flashes should be counted. Then you can refer to your Owner’s Manual, or under-carpet Troubleshooting Guide if your scooter is equipped with one, to determine the cause of the malfunction.
Unfortunately, scooters are not designed for this type of use. Scooters are designed to transport one individual and their personal items, not to exceed the weight capacity of the scooter. It is not recommended to pull a cart or some other type of cargo.
Power Chair FAQs
Adjusting the headrest is done the same way as most automotive headrests. At the bottom of the left post that supports the headrest, push in the clamp while pulling up on the headrest or lowering it. Once you have the desired position, release the clamp and the headrest will lock into place.
Center-wheel drive chairs, like Golden’s Compass series, offer users the most intuitive driving but placing the drive wheels directly underneath the user. Center-wheel drive allows the user to turn the power chair in its own space, meaning that whatever the footrest clears, the rear caster wheels will clear when turning in a complete circle. Center-wheel drive chairs are preferable in tight indoor spaces. Rear-wheel drive chairs have a larger turning radius meaning you need more space to turn the chair in a complete circle or navigate in tight indoor spaces.