“We have worked with several manufacturers, but the Golden team has truly shown us what it is to deliver a quality product and stand by it. Together we can all succeed!”Recently, we added a digital media player to our inside store display, and Golden’s Director of Digital Media, Timothy Robinson, has helped us with customized videos as well as suggestions for improving our online and social media presence. We also worked closely with Golden’s Director of Business Development, Bob Winder, to identify our business goals and periodically evaluate our sales numbers. He has helped us to plan our purchases, identify sales targets, and close large orders. He has also supported us in adding scooters and power-chairs to our line up and has trained our staff and even our delivery drivers to better present not just the Golden lift chairs, but also the various Golden mobility solutions that we offer. It is because of this guidance that we have been able to pursue and close orders for various facilities. Our staff has completed the service training that Golden provides, and we now help customers all over Connecticut. When we recently visited the Golden manufacturing facility in Old Forge, PA, it was immediately evident to us why these chairs are of such high quality. The care and attention to detail at every single step of the way is consistent not only in sales and customer service, but in production, as well.
The Golden team has continuously had our back and has been with us every step of the way, from the purchase of the lift chair to selling it and servicing it and resolving any issues that may occasionally arise. We have yet to encounter a problem that Golden has not fixed for us. The Golden Sales Reps., the Vice President of Sales, Jason Davis, all the customer service associates, the technical support staff, and even the CEO, Richard Golden, promptly respond to our emails and calls!! The team has helped us with various other items as well as drawing from their vast sales expertise and DME experience. The consistency in service and support evident across all Golden employees is admirable and our visit showed us that it trickles down from the top: from Mr. Golden’s unquestionable care for each individual end user and all his dealers. We have worked with several manufacturers, but the Golden team has truly shown us what it is to deliver a quality product and stand by it. Together we can all succeed!